Mediation is a technique of conflict management by which the mediator, through a structured process with a limited duration, guides and accompanies the parties so that they themselves manage to find a satisfactory and lasting agreement.

The objective of mediation is to transform the way of communication between the parties and to restore dialogue between them, thus safeguarding the relationship over time.

Conflict is a natural and inevitable aspect of human relations and originates from particular needs and different points of view. If it is taken as an opportunity for growth, it offers an important possibility for learning and can give rise to beneficial changes in relationships.