1. Initial phase: The mediator has the first contact with the parties and obtains an overview of the conflict situation in order to determine whether mediation is appropriate and sensible for the existing conflict. If this is the case, the mediator presents the principles and conditions necessary to start the mediation process.
2. Presentation: Points of view of the conflict and information is obtained and shared.
3. Clarification: Interests and needs of those involved in the conflict is expressed in order to create mutual understanding.
4. Development of options and solutions: Parties present and discuss ideas with the aim of reaching consensus.
5. Decision and agreement: Parties formulate agreements that are subsequently signed in a contract.