If the parties to the conflict are in geographically distant locations, it may be difficult or impossible for them to have a face-to-face mediation meeting. Likewise, unpredictable situations such as physical mobility issues can also be the cause of the impossibility of establishing face-to-face meetings.
However, if the conflict has arisen, it is affecting those involved emotionally. As time goes by, it is likely to grow and spread, affecting other close members. In these cases, online mediation is undoubtedly an effective instrument to initiate a path that leads to understanding and resolution of the conflict.
It can even be advantageous because it is cheaper, the parties have more freedom to determine meeting times and by avoiding the use of transport the environment is also protected.