• A voluntary process as it is the protagonist parties who consciously decide to start a mediation and have the power to leave the process at any time.
• Issues to be dealt with are determined by the parties, unlike a judicial process in which it is the judge who decides.
• A confidential process, this means that both the mediator and the parties agree to respect the confidentiality of the information both during and after the process.
• Parties have a very active role. While in the judicial process it is the judge who makes the resolutory decision, in mediation it is the interested parties who, as the main protagonists, find the solution they consider most beneficial for both.
• Parties themselves express their interests and needs, unlike a court proceeding, where it is the representative lawyers who do so. The active participation of the parties leads to the development of empathy and provides great benefits when creating proposals for solutions to the conflict.